Returns & Exchanges
Due to the perishable nature of our artisanal burnt cheesecakes, we cannot accept physical returns once the product has left our facility. If your order arrives damaged or incorrect, please notify us within 24 hours of delivery for a full replacement or store credit.
Document the Issue
Take clear photos of the cheesecake and the original packaging immediately upon arrival to show any damage or discrepancies.
Contact Support
Email our customer care team at [email protected] with your order number and the photos you captured.
Quality Review
Our pastry team will review your claim within 1 business day to verify the issue and ensure our quality standards were met.
Resolution
Once approved, we will initiate a fresh replacement shipment or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing